岗位职责
Handles all internal and external guest enquires promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary.
及时回答国内外客人的询问,转接电话,提供所需信息。
To effectively mange all hotel communications telephone, fax, mail in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
有效的管理内电话,传真,邮件,让客人觉得受到该的欢迎。
Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner
及时清楚的处理信息,保证客人的隐私。
Ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
遵循希尔顿品牌标准
补充说明
Handles all internal and external guest enquires promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary.
及时回答国内外客人的询问,转接电话,提供所需信息。
To effectively mange all hotel communications telephone, fax, mail in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
有效的管理内电话,传真,邮件,让客人觉得受到该的欢迎。
Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner
及时清楚的处理信息,保证客人的隐私。
Ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
遵循希尔顿品牌标准